Incident Response Retainer (IRR)

Cyberattacks can happen at any time, and preparation is key to minimizing their impact. With Forentec’s Incident Response Retainer (IRR), you gain 24/7 access to our experienced CSIRT team, ready to act immediately and efficiently in the event of a cyber crisis. Our tailored service ensures that your business is always prepared for the unexpected, with expert support every step of the way.

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Quick Response When Every Second Counts

A cyberattack can happen at any time, and it’s crucial to respond quickly and in a coordinated manner. With our Incident Response Retainer, you have an expert team by your side that acts immediately, minimizes damage, and protects your business. We ensure that you’re prepared for every threat before it becomes a real problem.

Customized Security Strategy for Maximum Resilience

Every business faces unique risks and challenges. That’s why we work with you to develop a tailored security strategy that perfectly aligns with your needs. This ensures you’re not only prepared for attacks but also able to detect security incidents early and respond proactively.

24/7 Expert Support – Always Here for You

Cyberattacks don't follow business hours. That's why our specialists are available around the clock. Whether it's an urgent incident or proactive consultation, we respond immediately, analyze the threat landscape, and implement targeted countermeasures. With Forentec, you can rely on fast, professional support whenever you need it.

Overview of Incident Response Retainer Levels

Our three service levels - Basic, Standard, and Premium - offer you the flexibility to tailor protection and support to your specific needs. From essential coverage to comprehensive all-round protection, find the right level for your organization:

Choose the level that best fits your organization’s requirements and ensures you’re always ready for any cyber threat.

Basic: The Entry-Level Security

The Basic Level is ideal for businesses that are setting up initial security measures and rely on quick support in case of an incident:

  • 24/7 access to qualified incident responders
  • On-site support within a defined guarantee time, 365 days a year
  • Guaranteed analysis initiation within a set time after reporting
  • Initial workshop (1st year) and interface review (from 2nd year)
  • Annual half-day standard tabletop exercise

This level ensures that your organization is prepared for cyber incidents with essential response capabilities and ongoing support.

Standard: Enhanced Protection and Support

The Standard level provides additional services beyond the guarantees offered in the Basic level, including regular workshops and hands-on training:

  • 24/7 access to qualified incident responders
  • On-site support within a defined guarantee time, 365 days a year
  • Guaranteed analysis initiation within a set time after reporting
  • Initial workshop (1st year) and interface review (from 2nd year)
  • Annual half-day tailored tabletop exercise
  • 60 included minutes for each reported case
  • Annual Digital Forensics & Incident Response (DFIR) Readiness Assessment

This level ensures your organization is not only prepared for incidents but also continuously improving its resilience through proactive support and training.

Premium: Comprehensive Protection for the Highest Demands

At the Premium level, we help you achieve the best possible protection and anticipate potential cyberattacks, enabling quick and professional response if necessary. You benefit from continuous support tailored precisely to your needs.

  • 24/7 access to qualified incident responders
  • On-site support within a defined guarantee time, 365 days a year
  • Guaranteed analysis initiation within a set time after reporting
  • Initial workshop (1st year) and interface review (from 2nd year)
  • Annual half-day tailored tabletop exercise
  • 60 included minutes for each reported case
  • Annual Digital Forensics & Incident Response (DFIR) Readiness Assessment
  • 24-hour credit per year for DFIR deployments, activities, and consulting
  • One-time development of the Incident Response Plan

This level offers comprehensive, proactive protection with the resources needed for rapid response and ongoing optimization of your incident response capabilities.

Secure your business with a service portfolio that guarantees protection, resilience, and effective crisis management.

Incident Response Retainer Benefits

An effective incident response process is crucial for quickly handling cyberattacks and preventing future incidents. Our structured approach includes the following benefits:

1. Your Incident Takes Priority

The Forentec Incident Response Team is available to you 24/7, every day of the year. Whether it's a cyberattack, data leak, or IT crisis, we act quickly, strategically, and effectively to minimize damage and restore your systems.

2. Guaranteed Response Time

Our team guarantees to respond within the agreed-upon timeframes. You can reach us directly through the emergency hotline, and we will immediately address your concerns. Whether via remote access or on-site deployment, you will receive the support you need.

3. Initial Workshop

In a joint initial workshop, we lay the foundation for smooth collaboration. We discuss your infrastructure, processes, and expectations. Starting from the second year of the contract, refresher workshops, hands-on training, and tabletop exercises are included to keep your organization up to date and continuously improve your preparedness.

4. DFIR Readiness Assessment

Our DFIR (Digital Forensics and Incident Response) Readiness Assessment thoroughly evaluates your organization’s preparedness. How well are you prepared for security incidents? Do you have the right processes, documents, and tools in place? After the analysis, you'll have a clear understanding of your strengths and areas for improvement, along with actionable insights on how to optimize your incident response capabilities.

5. Fair and Transparent Pricing

Our services are designed to give you full control over your costs. The Incident Response Retainer is clearly and transparently priced, with no hidden fees or unexpected additional costs.

Quick Response, Informed Decisions

In critical situations, every second counts. Our Incident Response reports provide not only technical analyses but also clear, business-relevant recommendations. This enables you to make informed decisions, minimize damage, and strategically improve your security posture.

Take the First Step Toward Greater Security

Contact us today to learn more about our services!

 

Contact us now

Your Points of Contact

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Lionel Bloch

Managing Partner

Cyber Security | Digital Forensics | eDiscovery | Information Services | Data Management

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Colin Jörg

Cyber Security | Digital Forensics | Data Management

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Adi Schiffer

Cyber Security | Information Services

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José Vazquez

IT Security Manager

Cyber Security | Information Services

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Andriu Isenring

IT Security Manager

Cyber Security

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Sean McGuinness

Cyber Security | Digital Forensics

Cybersecurity News

Frequently Asked Questions

How can the Incident Response Retainer (IRR) help me prepare for the unknown?

The IRR service ensures that you're never caught off guard by a cyberattack. With immediate 24/7 access to our expert CSIRT team, you can rest assured that any incident, no matter how unexpected, will be handled swiftly and effectively.

What makes Forentec’s IRR service different from other incident response solutions?

Unlike other services, Forentec’s IRR provides continuous, proactive support, including training, workshops, and regular security assessments. This ensures that your team is always prepared and that your security strategy evolves to meet emerging threats.

Can IRR prevent a cyberattack from happening in the first place?

While no solution can completely prevent cyberattacks, the IRR service helps reduce the likelihood of successful attacks by enhancing your preparedness. Through proactive monitoring, customized security strategies, and expert guidance, we make sure you’re always one step ahead.

How does the Incident Response Retainer (IRR) ensure I have the right support during a cyberattack?

Our IRR service guarantees rapid response times, with direct access to our team via an emergency hotline. Whether the issue requires remote assistance or on-site support, you’ll have experts at your side who know exactly how to mitigate the impact and restore your systems.

What is included in the “Incident Takes Priority” benefit?

With the IRR, your incident is our top priority. Regardless of the time or type of threat, our team is always available to take immediate action to minimize damage and get your business back on track as quickly as possible.

How does the IRR help me build a resilient security culture within my organization?

Through initial workshops, refresher training, and hands-on exercises, the IRR service helps you develop a culture of security within your team. These ongoing training sessions ensure that your organization is always prepared, adaptable, and resilient to any cyber threat.

Can I choose the level of service that fits my business needs with the IRR?

Yes, Forentec offers three tailored levels of service – Basic, Standard, and Premium – to ensure that your organization gets the right amount of support. Whether you need essential coverage or comprehensive, all-round protection, we have a solution that meets your exact needs.

How does the IRR service support my business recovery after a cyberattack?

Our team doesn’t just contain and resolve the immediate incident – we guide your organization through the recovery process, helping to restore critical systems and minimize downtime. With targeted interventions, we ensure that your business operations are back to normal as quickly as possible.

How does the Incident Response Retainer (IRR) integrate into my existing security framework?

The IRR service is designed to seamlessly integrate with your current security protocols. We work closely with your IT and security teams to ensure that our efforts align with your existing infrastructure, providing a cohesive and enhanced security strategy.

How can I ensure my organization is fully prepared for a cyberattack in the future?

The Incident Response Retainer (IRR) provides ongoing assessments and training, so you’re always prepared for the evolving threat landscape. By continuously improving your security measures and response plans, we help ensure that your organization is resilient and equipped to handle any future cyber threats.

Dedicated to a safer digital world.